Return policy & product warranty
If you are not satisfied for any reason, we will be happy to provide a full refund (excluding shipping) for up to 30 days from the original purchase date for any unused and non-customized products, returned in its original packaging with all related components/cables when applicable. Any product return missing packaging or any related components/cables WILL NOT be refunded.
If we receive your request after 30 days, we will issue you a web store credit for the full sub-total amount. The store credit code will never expire as our support staff will be happy to generate this for you.
Please note: If the product you purchased or received as a gift includes a custom text, we cannot accept it for returns and ask that you donate it or gift it to someone else who will appreciate it.
Returns should be shipped with some your order number information to the following address:
287 avenue Jean Fourastie
Orée warrants its products for one year from original purchase date against defects in materials and craftsmanship. This covers unusual wear of the materials, fabrics, damages due to shipping, cracked wood or magnet issues and electronics malfunctions. We will happily repair your product after our inspection of it free of charge. We just ask that you get it to us and we will take care of the rest.
The warranty does not cover normal wear and tear, or damage due to accidents, product drop, misuse, pets, children, modification, sun or water damage. If you decided to modify (i.e. drill a hole) or teardown your Orée product, this is not covered.
The warranty is limited to our products only. Our warranty does not cover the replacement or repair of a 3rd party electronic device used in conjunction with our products.